01Introduction
Herbal Nails & Spa at Arrowhead Lakes is operated by HENNA BY PURVI LLC, an Arizona-registered business entity (referred to as "we," "us" or "our"). We respect your privacy and are committed to protecting the personal information you share with us when you visit our salon, browse our website at herbalnailsarrowheadlakes.com, book an appointment or opt in to receive text messages from us.
This Privacy Policy explains what information we collect, how we use it, who we share it with and the choices you have about your information. By using our website or services, you agree to the practices described here.
02Information We Collect
Information You Provide Directly
When you book an appointment, fill out a form on our site, sign up for text alerts or visit our salon, we may collect:
- Full name
- Phone number
- Email address
- Mailing or service address (when relevant)
- Date of birth (for age verification and birthday promotions, when applicable)
- Appointment preferences, service history and notes
- Payment information (processed securely by our third-party payment processor)
Information Collected Automatically
When you visit our website, we automatically collect certain technical data such as IP address, browser type, device identifiers, pages viewed and the date and time of your visit. This helps us understand how the site is used and improve performance.
03How We Use Your Information
We use the information you provide to:
- Schedule and manage your appointments
- Send appointment reminders and confirmations
- Provide the salon and spa services you've requested
- Respond to your questions, requests or feedback
- Send promotional offers, special deals and event invites (only if you've opted in)
- Improve our services, website and customer experience
- Comply with legal obligations and resolve disputes
- Prevent fraud and maintain the security of our systems
04SMS & Text Messaging
We will never sell, rent or share your mobile phone number or any SMS opt-in data with any third party for marketing or promotional purposes. SMS consent and phone numbers are not shared with third parties or affiliates for marketing, ever.
What You'll Receive
If you opt in to our SMS program, you may receive appointment reminders, appointment confirmations, promotional offers, special deals, event notifications and customer service updates from Herbal Nails & Spa at Arrowhead Lakes.
Message Frequency
Message frequency varies based on your activity and our promotional schedule, typically 2 to 8 messages per month.
Costs
Message and data rates may apply per your mobile carrier's plan. Herbal Nails & Spa at Arrowhead Lakes is not responsible for any charges from your wireless carrier.
How to Opt Out
You can opt out at any time by replying STOP to any text message we send. After replying STOP, you will receive one final confirmation message and will not receive any further marketing texts from us. Standard message rates may apply to that final confirmation message.
Need Help?
Reply HELP to any of our messages for assistance, or contact us directly at (623) 215-8441.
Eligibility
By opting in, you confirm you are 18 years of age or older and the authorized account holder of the mobile number you've provided. SMS service is available to mobile subscribers in the United States with supported carriers.
Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages. T-Mobile, Verizon, AT&T, Sprint and other supported carriers are not responsible for any content or charges related to our SMS program.
06Cookies & Tracking
Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic and remember your preferences. Cookies are small data files placed on your device when you visit a website.
We may use:
- Essential cookies: Required for the site to function properly
- Analytics cookies: Help us understand how visitors interact with our site (e.g. Google Analytics)
- Marketing cookies: Track ad performance and allow us to show relevant ads on other sites
You can control cookies through your browser settings. Disabling cookies may affect some features of our site.
07Data Security
We use commercially reasonable physical, technical and administrative safeguards to protect your information from unauthorized access, disclosure, alteration or destruction. This includes encryption in transit, secure servers and limited access to personal data.
However, no method of internet transmission or electronic storage is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security.
08Your Rights & Choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information (subject to legal exceptions)
- Opt out of marketing emails by clicking "unsubscribe" in any email we send
- Opt out of SMS messages by texting STOP
- Object to or restrict certain uses of your information
To exercise any of these rights, contact us using the details in Section 12. We may ask you to verify your identity before processing the request.
09Children's Privacy
Our SMS program and online booking services are not directed to children under the age of 18 and we do not knowingly collect personal information directly from anyone under 18 through our website or SMS program. While our salon welcomes minor clients accompanied by a parent or guardian (see our Kids Menu), any digital communication or booking on their behalf must be handled by an adult.
If you believe we have inadvertently collected personal information from a minor through our digital channels, please contact us so we can promptly delete it.
10Third-Party Links
Our website may contain links to third-party sites such as our booking platform, social media profiles and review platforms. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.
11Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we'll revise the "Last Updated" date at the top of this page. If the changes are significant, we'll provide additional notice (e.g. a banner on our site or a direct message). We encourage you to review this policy periodically.
12Contact Us
If you have any questions about this Privacy Policy, want to exercise your rights or need to report a privacy concern, please reach out:
Herbal Nails & Spa at Arrowhead Lakes
Operated by HENNA BY PURVI LLC